The highly competitive hospitality industry is always looking for the latest innovative ideas to keep them winning in the struggle to keep guests happy. Although a hotel’s services and amenities are still important, what’s becoming even more important is the hotel’s ambiance—or how it makes guests feel.
Prior to MRP Design Group’s most recent hotel project, Homewood Suites by Hilton in Augusta, we worked closely with the owners of the four-story hotel to understand precisely how they envisioned the quintessential guest experience.